Frequently Asked Questions
How do I shop on the DFS Platform?
Browse through the various products or search on the Search bar at the top of any page within Shop-Indonesia.DFS.com. Add the product to your cart, check out and make your payment through one of the payment options available on Shop-Indonesia.DFS.com.
Do I need to register for an account to shop on the DFS Platform?
You may shop as a guest however if you would like a record of your past purchase, we encourage you to register for an account.
Who can shop on DFS Platform?
To shop duty free : All travelers who have international flight tickets departing from Bali International Airport OR Jakarta International Airport Terminal 3 can shop on Shop-Indonesia.DFS.com.
To shop duty paid (local souvenirs) : anyone will be able to purchase local souvenir on Shop-Indonesia.DFS.com and we can only arrange shipping within Indonesia.
When is the cutoff for shopping?
Shop at least 3×24 hours before departure from Bali International Airport or Jakarta International Airport Terminal 3.
What should I do if my flight, departure time, or schedule changes?
Please whatsapp : +628113856889 or email : shop-indonesia@dfs.com between 12 noon and 8pm.
What currency am I charged in?
All our prices are in Indonesian Rupiah and your credit card will be charged in IDR. For foreign credit card holders, your credit card provider will convert your payment based on the bank’s current exchange rates.
What forms of payment does the DFS Platform accept?
For duty free : we accept credit card payment by VISA, Mastercard and JCB.
For duty paid : we accept all credit cards, Gopay, Shopee, Indomaret, Alfamart, Akulaku.
How my shipping cost is calculated when I shop duty paid items?
Your purchases will be shipped from Bali, Indonesia. Shipping cost is calculated automatically by our shipping partners based on your mailing address and total weight of your purchases.
Can I benefit from in-store promotions when purchasing on the DFS Platform?
In-store promotions might differ from the promotions available online.
Does my promo code expire?
Yes, each promo code issued will have a validity period indicated on the communication.
Is my promo code exchangeable for cash?
No, promo code(s) are not exchangeable for cash, and they are not refundable in part if it’s not fully redeemed.
Can I use more than 1 promo code in a single transaction?
No, only 1 promo code can be used in a single transaction.
What is the return policy?
At DFS, we offer a 100% quality guarantee on all merchandise we sell and want you to be pleased with your purchase. If for any reason you are not satisfied, you may return your purchase when it is presented with established proof of purchase in saleable condition. Simply follow the guidelines below:
- You may return merchandise bought at any DFS store for a full refund within 90 days of purchase with a receipt.
- For all returns, merchandise must be presented in its original packaging, with warranty card, jewelry certificate, tags, not used, worn, consumed or damaged.
- Unfortunately, we cannot refund items purchased on sale, or any merchandise that concerns personal hygiene (e.g. underwear, swimwear, etc.).
- We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern, we may restrict or refuse future transactions from such customers.
Please visit one of our stores or whatsapp : +628113856889 or email : indo.clientservices@dfs.com between 12 noon and 8pm.
What if my item is faulty?
Please whatsapp : +628113856889 or email : indo.clientservices@dfs.com between 12 noon and 8pm.
What products are offered?
DFS curates and offers you a wide selection of top beauty brands & products.
What if I cannot find the product I am looking for?
Our website offers you popular and top-selling products. We are constantly increasing and refreshing our product range.
Can I redeem LOYALT points when I shop on Shop-Indonesia.DFS.com?
LoyalT points are not available / redeemable for shopping on Shop-Indonesia.DFS.com.
I’m experiencing problems shopping through the website. What can I do?
Our website is best supported by Google Chrome, Mozilla Firefox, Safari and Internet Explorer 11. Please ensure that the browser you are using is up to date.
How secure is Shop-Indonesia.DFS.com?
The transmission of your personal information is encrypted when completing your online transaction to protect your personal information. Our servers are also protected by firewalls and access to information on these servers is restricted to authorized personnel only.
How is my personal information used?
We may use your information for marketing purposes to provide you with the latest promotion details. Please refer to our Privacy Policy for further details. We collect your name, phone number and address in order to process your reservation and to inform the promotion.
