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Terms & Conditions

These Terms and Conditions (hereinafter the “Conditions”) govern the use of, registration to and online services proposed by IDP-DFS, accessible at the address: https://shop-indonesia.dfs.com

The purpose of these Conditions is to define the rights and obligations between IDP-DFS and any non-commercial natural person aged at least 18, acting for their personal needs, who wishes to use the Site (the “User”) or make a purchase on the Site (the “Customer”). They specify, in particular, the conditions for ordering, payment and management of any returns of Products (as defined below) ordered by Customers.

The supply and purchase of Products and the provision of services by IDP-DFS to Customers will be subject to these Conditions. A reference to IDP-DFS in these Conditions shall mean PT INTI DUFREE PROMOSINDO with its address at Jalan Bypass Ngurah Rai, Kuta, Bali and DFS Venture Singapore (Pte) Limited with its address at 750 Chai Chee Road, #02-01 to 05, ESR BizPark at Chai Chee, Singapore 469000 and a reference to the Site [insert].

IDP-DFS may update or revise these Conditions from time to time and such updating and/or revisions will be effective immediately upon publication of the amended version (“New Terms”) on the Site.

Any order of Products made through the Site implies unreserved acceptance of these Conditions.

These Conditions may be supplemented by special conditions set out on the Site, in particular in the event of promotional operations, prior to any transaction with the Customer.


IDP-DFS agrees to sell products including household, fashion and accessory items (the “Products”) through the Site on the basis that any such sale and transfer of title will only occur when the Products are collected by the Customer instore.

The Products presented on the Site comply with legislation in force and standards applicable in the relevant jurisdiction. In the event that Products are withdrawn from the market for non-compliance, they will be withdrawn from the Site as soon as possible. Orders in progress will be automatically cancelled, with the Customer having no recourse for complaint regarding the cancellation.

In the usual course, the Customer may see the essential characteristics of the Products on the Site prior to placing their order. The main characteristics of the Products are presented on the Site, and in particular the specifications, illustrations and indications of the dimensions or capacity of the Products.

The photographs and graphics presented on the Site have no contractual force or effect and IDP-DFS cannot be held responsible for them.

The choice and purchase of Products is the sole responsibility of the Customer. The Customer is required to refer to the description of each Product in order to understand its properties and essential characteristics.

The contractual information set out in these Conditions is subject to validation by the Customer at the time they confirm the order at the latest.


Subject to any specific provision in a Country Specific Part, the Products are supplied at the Prices in force and are those which appear on the Site.

The Prices take into account any discounts that may be granted by IDP-DFS on the Site. Prices shown in the currency converter section are for reference only.

These Prices are firm and non-revisable as indicated on the Site at the time of the order. However, IDP-DFS reserves the right to modify Prices at any time without such modification affecting any order that has already been validated.

IDP-DFS carries out regular checks to verify that the Prices charged are correct. However, some prices may contain an error. If IDP-DFS finds a clerical price error in the order, the Customer will be informed as soon as possible. IDP-DFS reserves the right to cancel the order of the Product affected by a clerical price error. If the order has been paid for, the Customer will be refunded the amount paid.


3.1 – Placing the order

 It is up to the Customer to select the Products they wish to order on the Site according to the following steps:

The Customer adds the Products to their shopping bag;

The Customer validates their shopping bag after checking and modifying its content, if required, by clicking on “checkout”;

The Customer enters their personal details;

The Customer selects either the duty-free or duty paid option and, if applicable, the Customer enters their international flight details;

The Customer enters the contact details required for collection instore and then clicks on “continue”;

If applicable, the Customer selects additional offers (for example, samples or gifts) and then clicks on “continue”;

The Customer agrees to comply with the all applicable Country Specific Requirements, these Conditions and IDP-DFS’s Privacy Policy;

The Customer states the type of credit card and the corresponding card numbers (or uses another payment method accepted by IDP-DFS);

The Customer validates the billing address then clicks on “verify the order”;

The Customer checks the summary of the order with all the information entered and validates the summary by clicking on “confirm the order” and proceeds to payment; and

The Customer is redirected to the summary page with the order confirmation. An e-mail is sent to the Customer to confirm receipt of their order.

The Customer is advised to check the details of their order, the total amount and correct any errors before confirming it. It is their responsibility to verify the accuracy of the order, the information provided and immediately to report or rectify any errors with Customer Service.

IDP-DFS does not intend to sell the Products on the Site to professionals and other businesses, but only to consumers or non-professionals, for their personal needs.

IDP-DFS therefore reserves the right to refuse orders of a single Product in quantities that may reasonably exceed the personal needs of a Customer.

3.2 – Order validation

 Product offers are valid as long as they appear on the Site and can be readily drawn from existing stock. Customers should be aware Product offers and certain Products may only be available in certain and specified countries.

IDP-DFS confirms the order by sending an e-mail to the Customer within a maximum of 1 (one) working day from the Customer confirming their order. Any order placed on the Site, validated by the Customer and confirmed by IDP-DFS, under the conditions and according to the methods described above, constitutes an agreement to sell between the Customer and IDP-DFS.

If for any reason there is total or partial unavailability of Products after the order is placed, the Customer will be informed by e-mail as soon as possible of the unavailability of the Products and of the partial or total cancellation of their order.

In the event of cancellation of the order by IDP-DFS:

•             IDP-DFS Customer Service will contact the Customer by e-mail to inform them; and

•             The order for the Products concerned will be cancelled and refunded by IDP-DFS.

3.3 – Customer to be liable

The Customer further acknowledges and agrees that if they do not comply with theses Conditions, the Customer will be liable for all applicable taxes and duties on the Products including, but not limited to, value added taxes (VAT) and goods and services taxes (GST). The amount of all applicable taxes or duties for which the Customer is liable will be charged to their credit card or any other payment method used in addition to the displayed Price.


4.1 – Available payment methods

The Customer can pay for their order using the following means: Visa, Mastercard, WeChat Pay and Alipay and/or other payment methods available from time to time.

Transactions carried out on the Site are entrusted to the following secure online payment platform:

PT Midtrans

Gedung Pasaraya Blok M, Gedung B, Lantai 4,

Jl. Iskandarsyah II No. 2, Kelurahan

Melawai, Kecamatan Kebayoran

Baru, Jakarta Selatan 12160

The Customer’s credit card data (credit card number, expiration date, credit card identification (“CID”) and visual cryptogram) are transmitted by the service provider to the bank, using secure means guaranteeing their confidentiality with regard to third parties.

4.2 – Terms of payment

 When placing an order, the Customer pays for the order by taking the following steps:

•             The Customer indicates their means of payment with a credit card number, name of the holder of the credit card, the expiration date, CID and visual cryptogram (if applicable);

•             The Customer enters the billing address;

•             By clicking on “verify the order” the Customer confirms the details of the order; and

•             The Customer validates their order and agrees to pay the price. The credit card used by the Customer will be debited upon validation of the order.

Another payment method used by the Customer and acceptable to IDP-DFS may be used, in which case the terms above also apply with any necessary changes or adaptations.

A payment order cannot be cancelled. Payment of the order by the Customer is irrevocable, without prejudice to any right the Customer may have under applicable and non-excludable consumer laws.

4.3 – Campaign against fraud and unpaid debts

 IDP-DFS reserves the right, as part of its campaign against fraud and unpaid debts, to request additional information from the Customer during payment or to cancel or suspend an order.

4.4 – Electronic invoice:

An invoice, so far as necessary compliant with the revenue laws of the country from which the order was made and to which the Product is to be or has been delivered, will be issued to the Customer upon full payment of the order at the time of physically collecting the Products.


The transfer of ownership of the Products to the Customer will only take place after full payment of the price by the Customer.

Irrespective of the date ownership of the Products is transferred, transfer of the risks of loss and damage relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the risk and peril of IDP-DFS until the Customer takes physical possession of the Products.


6.1 – Conditions.

 On a commercial basis, IDP-DFS refunds within 90 (ninety) days of the date of purchase, any complete Product, in its original packaging, in perfect condition, unused, unwashed, undamaged, unworn and, if applicable, accompanied by the prepaid return label associated with the order.

The refund will be made to the payment method used when ordering.

6.2 – Methods

The Customer prepares the package and packs the Products concerned so that they are sufficiently protected during transport;

The Customer contacts the Customer Service to arrange the practical details of the return; and

IDP-DFS will check the returned merchandise within 2 (two) working days of receipt of the package.

 Customers are advised that in certain countries Country Specific Requirements may require the return of Products to a IDP-DFS store and attendance at the IDP-DFS store by the Customer. Customers should contact Customer Service for further details.

6.3 – Verification of returned Products

A compliance check will be carried out for each refund request.

At the end of the check, and only if the return has been made in accordance with the stipulations of article 6.1 of the Conditions, IDP-DFS will make a refund to the payment method used when ordering, within a maximum period of 15 (fifteen) working days.

Returns that do not meet the stated conditions will not be accepted and will be returned to the Customer.


In the event of any difficulty occurring during the ordering or collection of the Products, the Customer may contact Customer Service (“Customer Service”), at indo.clientservice@dfs.com or via DFS Bali official whatsapp +628113856889


The content of the Site is the property of IDP-DFS. All the elements published on the Site, such as sounds, images, photographs, videos, text, animations, programs, graphic charter, databases, software, and other underlying technology are protected by applicable intellectual property laws and all rights in such elements, including applicable intellectual property rights, belong to and will remain the property of IDP-DFS or, where applicable, have been duly granted to them.

Any partial or total reproduction of such content is strictly prohibited and is liable to constitute an infringement of copyright or trade mark and in more serious cases counterfeiting and piracy.


IDP-DFS acknowledges that the personal data requested from the Customer will only be collected and used so far as necessary for the processing of their order and in the preparation of invoices and sales documentation.

With the Customer’s consent, IDP-DFS may also collect information which identifies the Customer for use in IDP-DFS’s future promotions and marketing.

The Customer has, in accordance with applicable privacy law, a permanent right of access, modification, rectification, opposition, portability and limitation of processing of any information concerning them.

This right can be exercised under the conditions and according to the methods defined in IDP-DFS’s Data Privacy Policy.


IDP-DFS cannot be held responsible under the obligations of these Conditions in the event that the non-performance of its obligations is attributable to a third party, even if foreseeable, or is due to the fault of the User or the Customer, or the occurrence of force majeure (being any circumstance beyond the reasonable control of a party which means that party cannot perform its or their obligations under the Conditions), or any other event that was not reasonably under the exclusive control of IDP-DFS.

IDP-DFS declines all responsibility for direct or indirect damage, whether foreseeable or not, caused during the use of the Site, it being understood that IDP-DFS will in no case be held responsible for any malfunction of the Site due to maintenance, technical problems, congestion of the Internet network or failure of any other remote transmission system which could prevent the Site from functioning.

In the event that IDP-DFS should be held liable for damage suffered by the Customer and attributable exclusively to the placing of an order, this is limited to the amount of the order paid by the Customer to IDP-DFS.


11.1 – Modifications

 IDP-DFS reserves the right to modify these Conditions without notice.

Any modification of these Conditions is enforceable on the users of the Site when put on line and cannot apply to transactions concluded previously.

The version of these Conditions applicable to the Customer’s purchase is that in force on the Site on the date the relevant order is validated.

11.2 – Partial invalidity

If any provision of these Conditions is held to be invalid, illegal or unenforceable, the Conditions take effect so far as possible as if they did not include that provision.

11.3 – Convention of proof

It is expressly agreed that IDP-DFS, the User and/or Customer (the “Parties”) may communicate with each other electronically or by telephone via the Site’s Customer Service, for the purposes of these Conditions. Technical security measures comply with the intended uses to ensure the confidentiality of the data exchanged.

The Parties agree that the e-mails exchanged between them validly prove the content of their exchanges and, where applicable, their commitments, in particular with regard to the transmission and acceptance of orders.